Customer Services Administration

  • Location

    London, England

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Scott Duerden

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

Our client, a prestigious International Bank based in the West End are looking to recruit an Operations Administrator to join their expanding Operations Department. The Department provides the Middle and Back office functions for the Branch with a varied list of tasks. These include ATM management, managing the Cash provision for the Branch including Teller services, Remittance processing including EUR and GBP clearing (inward and outward) for ENBD Head Office in UAE, Treasury Operations, Investment Operations, Investigations, Static Data, Debit Card management, Cheques, Image clearing and other back office functions as required.

The incumbent will be responsible for:

  • Inward & Outward remittances
  • Customer & Account opening / maintenance
  • Cashiering duties in absence of main cashiers
  • Loan amendment and Disbursal
  • Supporting the Treasury and Investment Desk for Settlement & Reconciliation.

Main responsibilities will include;

  • Processing inward & outward remittance
  • Processing/amending/cancelling of standing orders
  • Creation / Amendment of customer information records
  • Account opening/closing/amendment etc.
  • Set up, amendments, and roll over of Fixed Deposit
  • Issuance, cancellation and acknowledgement of Cheque books
  • Debit Cards related processing of request, inventory, delivery, and marking hot, etc.
  • Processing Loan opening and amendment
  • Sterling & Foreign Exchange
  • Paying in Cheque for Outward clearing
  • Issuance of Manager's Cheques and Demand Drafts
  • Nostro & internal accounts reconciliation
  • Support to Investment and Treasury Operations Teams for Settlements
  • Other ad hoc requests from Director, Operations and COO

To be considered for this position, ideal candidates must have the following experience/skills;

  • A minimum of 3 years UK Banking Operations, Back Office Processing experience essential
  • A minimum of 3 years Investment settlements experience
  • System knowledge and experience in SWIFT, Clear stream are desirable
  • Intermediate knowledge of Microsoft Word, Excel and Outlook
  • Knowledge / understanding of FCA money laundering regulations
  • Risk and control focus on operational processes
  • Strong work ethic
  • A team player; must have experiences of working within a team
  • Excellent interpersonal and verbal skills

We are Social