Customer Services Officer with ref. SDBZ01_1553269460

Our client, an International Bank based in the City are looking to recruit a Customer Services Officer to join their expanding London office.

As a Customer Service Officer you will be responsible for:

Function as a go-between on administrative responsibilities between Relationship Managers, Business Development team and other departments of the bank
Sending out account opening documentation to prospects and providing guidance on the on-boarding process
Preparation of welcome letters, reference letters etc
Ensure all customer files and KYC reviews are up to date
Prompt submission of Compliance account reviews and adverse media searches in line with the assigned risk classification of the account
To ensure prompt escalation and resolution of assigned customer complains
To be abreast with reporting of irregularities and customer KYC, AML etc.
Provide customers with account status and bank statements as and when requested (under supervision)
Ensure compliance with the FCA/PRA's Individual Conduct Rules as outlined below.
To support the overall business activities of BD/Wealth Management, or may be assigned

As a Customer Service Officer you will need: